Refund policy

Exchanges and Returns


If you have received incorrect or defective items, please email us at info@maevemarlow.com to discuss the issue further. Always include a photo as proof, and we will work on finding an appropriate solution.

If you're not satisfied with the items received, you may return them within 30 days of delivery, provided they are in their original and resellable condition.

Once returned, you are eligible for a full refund, excluding return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition.

Return Request


Please print and fill out the return form if you haven’t done so already. You can request the return form by emailing info@maevemarlow.com.
Send your completed return form along with a photo of the products you are returning to info@maevemarlow.com.
Once approved, ensure your return is properly packaged and meets all the conditions listed below. Clearly mark "Returns" on the outside of your package.
Use a tracked and insured shipping service to ensure safe delivery. Email your tracking information to info@maevemarlow.com.

Return Conditions and Guidelines

  • All returned items must be unused, unopened, and in their original plastic packaging.
  • We are not responsible for return shipping fees.
  • Make sure items are well-packed to avoid damage during transit.
  • All return parcels must be sent with a trackable and insured service; we are not responsible for items damaged or lost during return shipping.
  • Make sure your return form is approved. Without approval, your return may not be processed.
  • Digital products, cosmetics, underwear, custom orders, and bedding cannot be returned or refunded.

3 Step Return Process


Step 1:
Inform our customer service team that you wish to return an item and request the return form. Provide your order number and the reason for the return.

Step 2:
Return the items along with the completed return form to the address provided by our customer service.
Note: Our returns are processed in Asia, so your package will need to be shipped outside the EU/US.
If you ordered multiple items, they may have come from different warehouses and must be returned to different addresses.
Unfortunately, we cannot refund return shipping costs. Be sure to include a tracking number. You are responsible as the sender, and we want to avoid any misunderstandings.

Step 3:
Receive your refund in your bank account. Once we have received your return, the purchase amount will be credited to your bank account within 14 days.